Delivery

PRICING AND DELIVERY

The prices paid for goods that you order are as set out on our website. All our prices are in UK pounds inclusive of VAT. You will be billed in UK pounds and if you purchase from outside the UK, factors such as currency fluctuations and credit card charges may make a difference to the final amount billed on your credit card.

Our delivery charges are set out on our website.  Please note that it might not be possible to deliver to some locations. We cannot be responsible for any actions of local customs authorities and you will be responsible for payment of all import duties and taxes of any kind.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give is correct and accurate and that there is someone to sign for and take delivery of the goods from the delivery service used.

You will become the owner of the goods you have ordered when they have been delivered to you subject to our having received full payment of all sums due including any delivery charges. Once goods have been delivered to you they will be held at your own risk and We will not be liable for their loss or damage.

All prices are inclusive of 20% UK sales tax. UK sales Tax is not payable for orders placed from outside the European Union. All import duties and local taxes are the responsibility of the customer.

Right for you to cancel your contract - Returns

Subject to Clause 3c. below, you have a cooling off period of 7 working days from the date you accepted delivery of your goods. You may cancel your order with us at any time up to the end of the seventh working day from the date you received your ordered goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.

It may not be possible to stop an order from being dispatched.

You can notify us by email at returns@shirinuma.com or by telephone on +44 (0)20 7242 2836.

If the items have already been delivered to you, your right to cancel your order for the goods you have ordered is subject to:

1. You not having worn or damaged the goods.

2. You not having removed any security tags from the goods

3. You calling or emailing Shirin Uma within 7 working days of taking delivery of your goods and receiving a Returns Authorisation number (RA). The goods must be returned to us within 14 days of your receiving your RA number:

a) With both goods and packaging in their original condition

b) Securely wrapped

c) Including our delivery slip

d) Using our agreed delivery partner

If you have complied with the refunds requirements, you will receive a full refund of the price paid and be reimbursed the delivery charges paid, if any.

Returns of items ordered will be at your own risk. It is your responsibility to ensure that the goods are insured when returned to us. You are obliged to keep all items delivered in your possession until you return them to us and to take all reasonable care of the goods while they are in your possession. If you fail to do this, We may have a right to claim compensation from you. If you do not return the goods within 14 days of cancelling your order, We reserve the right to arrange for their collection at your cost which cost may be recovered by deducting the relevant sum from the refund due to be credited to you. This provision does not affect your statutory rights.

4. The item(s) cannot be a Bespoke Special Order, which, due to their unique nature, cannot be exchanged or returned.

5. Sales taxes and import duties for all non-EU countries will not be refunded.

Once you have notified us that you are cancelling your order, We will process the refund due to you as soon as possible and the relevant sums will be refunded using the same method originally used by you to pay for the goods.

SHIPPING

All packages will be delivered by Fedex, fully insured and need to be signed for. This is all done free of charge as part of our customer service.

As all our designs are handcrafted, please allow between two to four weeks for production once payment has been received. If your have ordered a bespoke creation, this will likely require more time.  Shipping is insured, free of charge, with FedEx and will require an adult signature on delivery.  

While every effort will be made to fulfil deliveries as quickly as possible, where an order is required in haste please contact returns@shirinuma.com to discuss expidition of the order.

CANCELLATION BY SHIRIN UMA

We reserve the right to cancel your order at any time, including (in exceptional cases) after

We have sent you an order confirmation (in exceptional circumstances), at our sole discretion. Examples of when We may do so include but are not limited to instances where:

1. We have insufficient stock to deliver the goods you have ordered

2. We do not deliver to your area; or

3. One or more of the goods you ordered was listed at an incorrect price for example due to a typographical error or an error in the pricing information.

If We do cancel your order We will notify you by e-mail and/or telephone, and We will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be liable to you or to any third party or pay any compensation if We cancel your order.