Complimentary Worldwide Delivery

Shipping and Returns Policy

Shirin Uma Ltd Shipping and Returns Policy apply to all purchases made on the Site (www.shirinuma.com) and are incorporated by reference in these Terms.

SHIPPING INFORMATION

All prices listed are in GBP £ pound sterling and include VAT.

At www.shirinuma.com, We do not charge our clients for shipping and handling. We offer complimentary worldwide shipping on all orders.

As all our designs are handcrafted, please allow between two to four weeks for production once payment has been received. If your have ordered a bespoke creation, this will likely require more time.

Once order has been confirmed and processed, Shirin Uma will email you with courier name, courier tracking number and expected delivery date.

Shirin Uma will make the best endeavours to deliver on time but cannot guarantee any time-sensitive requests.

For security, all our products are delivered by FedEx, fully insured, where proof of identity (original photographic proof identity such as a passport or driving licence) and signature are required for the named person idenified with the shipping address. 

In case of a failed delivery attempt, the package will not be left with an alternative person or delivery location. Instead, a re-attempt to deliver will be made by the courier company. Repeated failed delivery attempts will result in the package being returned to Shirin Uma and the order cancelled.

Any alterations to an approved and confirmed delivery, will require the order to be cancelled and a new online order submitted.

Should you wish to return an item, all merchandise is sent out with information and materials to assist you with your return. Packaging should also be kept for the period you are able to return the goods, as this will help to ensure safe and secure return delivery. 

RETURN INFORMATION

We hope you are delighted with your Shirin Uma jewellery. If for any reason you decide not to keep your online purchase, We will accept products in its original condition for a full refund when accompanied by the original sales invoice. Refunds may only be issued in the same form as was utilised for payment. However, We will not be liable for any fee charged by your bank or financial institution on this refund. Items must be returned within 14 days from date of delivery.

Returns should be made with all original packaging and enclosures. Take care to return any certificates that accompanied the item.

Before returning the item(s), you will need to contact our customer service team on returns@shirinuma.com, quoting your original order number. For your confirmed shipment, Shirin Uma will send you details of when to expect delivery, the name the courier company, and tracking number for the package.

To ensure a safe and secure return of item, we will arrange a secure courier collection of the item which will be fully insured, if the returned items are packaged and prepared in the following way;

  • Replace your jewellery items back within the Shirin Uma presentation box.
  • Then place the presentation box and jewellery back within the original shipping box.
  • Complete the Return Card provided with your ‘reason for return’ and ‘Returns reference’ provided to you by our customer service team.
  • Place items material provided with the original order, including certificate of authenticity, but excluding the invoice.
  • Shipping box should then be sealed.
  • Place the shipping box in the white shipping pouch provided in the ‘Return Pack’.
  • Attach a copy of the courier airway bill onto the front of the white shipping pouch. Keep the other copy of the airway bill.
  • Seal the white shipping pouch by peeling off the seal number. Keep the seal number as a reference.
  • Shirin Uma customer service team will confirm with you collection date, time and courier details.
  • Prior to courier arriving, ensure package is sealed securely.

In the event that the above return guidelines are not properly followed, Shirin Uma Ltd will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

We cannot accept returns that have been worn, used, altered or damaged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements according to Our sole discretion.

Bespoke creations are not subject to returns or exchanges due to their unique nature.

Sales taxes and import duties for all non-EU countries will not be refunded.

OTHER TERMS

You also agree to the Terms and Conditions and Terms of Sale for the Site apply to all purchases made on the Site and are incorporated by reference in these Terms.

CHANGES TO THESE TERMS

Shirin Uma may update or modify these Terms at any time without prior notice.  For this reason, you should review these Terms whenever you make a purchase on the Site.